Already a website or hosting client of ours?
Email email@example.com 24 hours a day, 7 days a week, 365 days a year.
- In the subject line use the website name and summary of the issue
- In the email include a numbered list of issues, complete with screenshots
- Short video clips can also be useful using free screen recording software such as screencast-o-matic.com
- For urgent requests (eg website outage), both email and txt to 021 128 5046 (Sheldon’s mobile)
- Our systems automatically detect most outages but it can be helpful to get your report on what you are experiencing
Our policy is to acknowledge (and action) your request in 1 – 24 hours.