How do I get support if we already host our website with CreativeQ?

Once your new website is live, we work away behind the scenes to keep it fully functional, but inevitably you’ll have a change request that you can’t action yourself.

All you need to do is email support@creativeq.co.nz 24 hours a day, 7 days a week, 365 days a year.

  • In the subject line use the website name and summary of the issue
  • In the email include a numbered list of issues, complete with screenshots
  • For urgent requests (eg website outage), both email and txt to 021 128 5046 (Sheldon’s mobile)
    • Our systems automatically detect most outages but it can be helpful to get your report on what you are experiencing
  • If your change request will take longer than your free entitlement for the month, we will provide an estimated cost for these changes, and once accepted, these tasks will be completed
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